Shipping policy
Commitment to Reliable Shipping
SuppleWholesale works with trusted fulfillment partners and shipping carriers to ensure customer orders are processed and delivered as efficiently as possible. We strive to maintain reliable delivery timelines while ensuring all supplement products are packaged securely and handled with care.
Our shipping policy is intended to provide customers with clear expectations regarding order processing, delivery estimates, tracking information, and shipping-related responsibilities.
Effective Date: May 2026
At SuppleWholesale, we are committed to delivering authentic wellness products efficiently and securely.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing times may vary during:
- High-demand periods
- Promotional events
- Holidays
- Inventory restocking periods
2. Shipping Time
Most orders are delivered within approximately 8–15 business days after shipment confirmation.
Delivery times may vary depending on:
- Customer location
- Shipping destination
- Product availability
- Weather conditions
- Customs processing for international shipments
- Carrier delays
- Peak shopping seasons
- Public holidays
- High-order volume periods
While we make every effort to meet estimated delivery timelines, shipping estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.
Customers are encouraged to monitor tracking updates for the most accurate delivery information.
Estimated delivery time for most orders is between 8–15 business days depending on:
- Customer location
- Shipping carrier performance
- Weather conditions
- Customs clearance (international orders)
- Peak shipping periods
Delivery estimates are not guaranteed.
3. Shipping Confirmation & Tracking
Once your order ships, customers will receive:
- Shipping confirmation email
- Tracking information
- Carrier updates (when available)
Tracking information may take 24–72 hours to update after shipment.
4. Shipping Delays
SuppleWholesale is not responsible for delays caused by:
- Carrier disruptions
- Weather events
- Customs processing
- Incorrect shipping addresses
- Natural disasters
- Government restrictions
- High-volume shipping seasons
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If incorrect information is provided:
- Orders may be delayed
- Packages may be returned
- Additional shipping charges may apply
SuppleWholesale is not responsible for orders delivered to incorrectly entered addresses.
6. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, SuppleWholesale is not liable for:
- Lost packages
- Stolen packages
- Delivery theft
Customers should contact the carrier directly for delivery disputes.
7. International Shipping
International customers may be responsible for:
- Import duties
- Taxes
- Customs fees
- Additional governmental charges
These charges are determined by local authorities and are not controlled by SuppleWholesale.
8. Damaged Orders
If your order arrives damaged, customers should contact support within 48 hours of delivery.
Please include:
- Order number
- Photos of damage
- Photos of packaging
- Product details
9. Contact Information
For shipping assistance, please contact:
Support@supplewholesale.com
+1 307 3939885