Shipping policy

Commitment to Reliable Shipping

SuppleWholesale works with trusted fulfillment partners and shipping carriers to ensure customer orders are processed and delivered as efficiently as possible. We strive to maintain reliable delivery timelines while ensuring all supplement products are packaged securely and handled with care.

Our shipping policy is intended to provide customers with clear expectations regarding order processing, delivery estimates, tracking information, and shipping-related responsibilities.

Effective Date: May 2026

At SuppleWholesale, we are committed to delivering authentic wellness products efficiently and securely.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may vary during:

  • High-demand periods
  • Promotional events
  • Holidays
  • Inventory restocking periods

2. Shipping Time

Most orders are delivered within approximately 8–15 business days after shipment confirmation.

Delivery times may vary depending on:

  • Customer location
  • Shipping destination
  • Product availability
  • Weather conditions
  • Customs processing for international shipments
  • Carrier delays
  • Peak shopping seasons
  • Public holidays
  • High-order volume periods

While we make every effort to meet estimated delivery timelines, shipping estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.

Customers are encouraged to monitor tracking updates for the most accurate delivery information.

Estimated delivery time for most orders is between 8–15 business days depending on:

  • Customer location
  • Shipping carrier performance
  • Weather conditions
  • Customs clearance (international orders)
  • Peak shipping periods

Delivery estimates are not guaranteed.

3. Shipping Confirmation & Tracking

Once your order ships, customers will receive:

  • Shipping confirmation email
  • Tracking information
  • Carrier updates (when available)

Tracking information may take 24–72 hours to update after shipment.

4. Shipping Delays

SuppleWholesale is not responsible for delays caused by:

  • Carrier disruptions
  • Weather events
  • Customs processing
  • Incorrect shipping addresses
  • Natural disasters
  • Government restrictions
  • High-volume shipping seasons

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect information is provided:

  • Orders may be delayed
  • Packages may be returned
  • Additional shipping charges may apply

SuppleWholesale is not responsible for orders delivered to incorrectly entered addresses.

6. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, SuppleWholesale is not liable for:

  • Lost packages
  • Stolen packages
  • Delivery theft

Customers should contact the carrier directly for delivery disputes.

7. International Shipping

International customers may be responsible for:

  • Import duties
  • Taxes
  • Customs fees
  • Additional governmental charges

These charges are determined by local authorities and are not controlled by SuppleWholesale.

8. Damaged Orders

If your order arrives damaged, customers should contact support within 48 hours of delivery.

Please include:

  • Order number
  • Photos of damage
  • Photos of packaging
  • Product details

9. Contact Information

For shipping assistance, please contact:

Support@supplewholesale.com
+1 307 3939885