Refund policy

1. Customer Satisfaction Commitment

At SuppleWholesale, customer satisfaction is extremely important to us. We are committed to providing premium wellness and supplement products while maintaining fair, transparent, and customer-friendly return practices.

To ensure a confident shopping experience, we proudly offer a 30-Day Money-Back Guarantee on eligible purchases.

If for any reason you are not fully satisfied with your order, you may request a return or refund within 30 days of delivery, subject to the terms and conditions outlined below.

2. 30-Day Money-Back Guarantee

Customers may request a refund within 30 days of receiving their order if they are unsatisfied with the product.

To qualify for a refund:

  • The request must be submitted within 30 days of delivery
  • Proof of purchase must be provided
  • Products should be returned in original packaging whenever possible
  • Customers must contact support before returning any items

Our support team will review each request individually to ensure a fair resolution.

3. Return Eligibility

Products may be eligible for return if they meet the following conditions:

  • Item is unused or minimally used
  • Product packaging remains intact
  • Product is not damaged due to misuse
  • Return request is submitted within the approved timeframe
  • Product was purchased directly from SuppleWholesale

For health and safety reasons, certain wellness and supplement products may not qualify for return once opened.

4. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Opened supplement products
  • Heavily used products
  • Clearance or final sale items
  • Promotional or free bonus items
  • Gift cards
  • Products damaged by customer misuse
  • Products returned without prior approval

SuppleWholesale reserves the right to deny returns that do not meet policy requirements.

5. Refund Process

Once a return request is approved and the returned item is received (if applicable), refunds will be processed to the original payment method.

Refund processing times may vary depending on:

  • Payment provider
  • Credit card company
  • Banking institution
  • Processing systems

Customers may allow several business days for the refund to appear on their account.

6. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • Incorrect item was shipped
  • Product arrived damaged
  • Order fulfillment error occurred on our end

Shipping fees are generally non-refundable unless otherwise stated.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Order number
  • Photos of the product
  • Photos of packaging
  • Description of the issue

Our team will work to provide an appropriate resolution as quickly as possible.

8. Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

  • Account restrictions
  • Order cancellation
  • Refusal of future service

We are committed to resolving issues fairly and professionally.

9. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered fulfillment or shipment processing, cancellation may no longer be possible.

Customers should contact support immediately for cancellation requests.

10. Contact Information

For refund requests, return assistance, or order support, please contact:

SuppleWholesale

Address:
5830 E 2ND ST, STE 7000 #20209
CASPER, WY 82609

Email:
Phone: +1 307 3939885